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5 Questions to ask ... when choosing your dental software
We understand it is a difficult choice for dental practices looking to change or install a Practice Management System. We've drawn up a short checklist to help you on your way.
1. What is the vendor's reputation?
- Remember that the practice management system you choose will be an integral part of your dental practice for years to come.
- What do the vendor's customers think about the software? Can they offer real life case studies and testimonials to back up their claims?
- Are you going to choose a tried and tested dental practice management system or go with the new kid on the block?
We are really proud of our reputation at TAB Dental and are pleased to have many testimonials from happy clients
We've also put up a number of Case Studies (written by our customers) which highlight the many issues they faced in choosing the right software for them.
We are fortunate that many of our customers find out about us through recommendations and word of mouth.
- "Extremely approachable, excellent at explaining how the system worked"
Helen Hutcheson at the Rosemount Dental Practice (read case study)
- "I have recommended Tab to other dentists and will continue to do so as I am delighted with my choice of practice management system."
Carol Somerville Roberts - Evolve Dentistry (read case study)
- “They’re really good” he said “they really care”
Angie Jaleel, Loughton Dental Centre (read case study)
2. What will it cost? Are there any hidden charges?
- Does the vendor offer a cap on the number of licence fees payable?
- What about future system releases? Will you be charged to upgrade to new versions?
- Do you have to pay for additional 'features' or 'add-ons'?
TAB offers a fixed price with a cap on the number of stations the software is installed on.
Visit our Pricing page for more information
- " Other practice management software that I have used in the past has been over-complicated and full of features that I would never want use. 10 out of 10 for simplicity and usability. "
- “ I highly recommend TAB - it's a first class software system and is superb value for money. ”
Rita Koria - Whetstone Dental Surgery
3. What about security and backup?
- Unfortunately Computers crash. Systems fail. How will you deal with it?
- Will your patient records be kept safe and secure?
TAB Dental's reliable security features protects all of your patients' data and financial information with user rights, passwords and audit trail reporting.
An integral part of our training to clients is how to restore your system in the event of a serious IT failure (e.g. Computer hard drive failure).
Remember, that our UK based support team is also never more than a phone call away!
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"When I was burgled, and all the computers stolen from my surgery, I made a 4.00 a.m call to the M.D of TAB Dental Systems. Their team pulled out all the stops and by 9.00 a.m the surgery was working as though nothing had happened. All the missing computers had been replaced and the patient data restored. Service doesn’t come much better than that, and because TAB Systems had implemented an off-site backup strategy, not a single patient record was missing."
Dr Aneu Sood at the Oakwood Dental Practice (read case study)
4. How will my staff be trained?
- How will your staff cope with the new software?
- Will training be carried out on site by professional trainers or will you just be left with a manual to get on with it?
- How long will training take and how much disruption will be caused?
The majority of practices using TAB Dental software can go live with just one day's training which is usually delivered on-site at your Practice on the same day it is being installed!
5. What happens when I need technical support
- You will always get through to Sales, but can you get through to technical Support without a long wait?
- Is support UK based or overseas?
At TAB Dental, we are really dedicated to supporting our clients as best we can:
Our Support Team is based at our Head Office in Alfreton, in the UK- For emergencies, our clients can dial the phone support number which is available Monday - Friday 9:00 - 5:00.
- Each of our clients also receives a 6 digit PIN number which they can enter on the Support Page on our website which will give them instant access to one of our support staff.
- "The sales and technical support teams are knowledgeable and understand the needs of your practice with instant telephone support and remote assistance just a click away. "
Hernan Morillo - Sycamore House Dental Practice
